Timepieces Direct specialise in supplying luxury designer watches and clocks.
We are authorised stockists of Danish Design Watches, Jacob Jensen, Rosendahl, Phosphor Watches, Skagen, Noon Copenhagen, Issey Miyake watches, Boccia, Timex, Torgoen, Howard Miller Clocks and Bar Furniture and Hermle Clocks.
Timepieces Direct is a trading name of Direct Hardware Ltd. A company with over 20 years of experience distributing products via Mail Order. Our offices and warehouse are based in Manchester.
Our company details are as follows:-
C/O Direct Hardware Ltd
1 Stand Lane
M26 1NW. England
Tel. +44 (0)161 408 0800
Fax. +44 (0)161 723 2200
Company Registration No. 3482339
Vat Registration No 644 0150 75
All prices on our website include Vat at 20% and any goods ordered will be charged at this rate.
Our standard delivery charge on small items shipped within mainland UK is free. There may be a charge for express delivery service on certain products and this charge will be shown at the checkout stage when ordering online.
Placing Your Order is simple. All our products are shown on our website and after deciding what you wish to purchase there are several ways of ordering. The simplest is online where you simply add the product to the cart and then follow the ordering process where you will need to enter your name and address, select your payment method which can be credit card, debit card via our secure server, Paypal or cheque. Once you have completed the order process you will receive your order confirmation by email and your goods will be dispatched.
Alternatively you may place your order by phone by calling our sales office on 0161 408 0800 or you may write to us at the above address.
Warranties. All our products are brand new and supplied with full manufacturers warranty unless otherwise stated. Timepieces Direct will assist you with your warranty claim if needed within the first year. Should your product have a warranty longer than one year then the customer will have to deal with the warranty claim direct in accordance with the warranty card as after the first year Timepieces Direct accepts no responsibility for any warranty claims. Upon receipt of your goods please check any warranty details enclosed. Should you experience any problems with you goods you may contact the phone number on the warranty card or alternatively ourselves on the above phone number.
Unwanted Goods We comply with the Distance Selling Regulations 2000 and should your product (not including Howard Miller clocks and any other products that have been specially ordered) be unsuitable you may return it within 7 days providing it is unused. If you wish to return your product you must write to us, fax us or email clearly stating you full details and invoice number. You must notify us within the seven working days starting from the day you take delivery. You will then be given a returns number and the product must be returned at your own expense by either recordered delivery or courier. Goods must be returned in brand new condition and in the exact same condition as sold. If they are not then they will be returned back to the sender.
Please note Howard Miller Clocks and Bar Furniture are specialised products and as they are ordered direct from the factory in the USA, carriage charges are incurred from the USA and to you the customer plus installation by a Howard Miller agent. These costs are service charges included in the sales prices and therefore non refundable. On this basis it is not possbile for these Howard Miller clocks to be returned and refunded if not required. Please beware before placing your order as under the Sales of Goods Act we are classing these items as bespoke items. These conditions also apply to certain Hermle Clocks over the value of £400 so please check before ordering.
We will then return the cost of your goods less any expenses incurred such as our initial postage cost of £6 and £10 for express delivery within 30 days or receipt of your cancellation.
If you require any further details relating to our products and services please contact us using this website or call us on 0161 408 0800.